Changes to the Floodline telephone number
From November 2014, the telephone number for the Environment Agency’s Floodline service will be 0345 988 1188.
Floodline is a telephone service that provides a reliable source of current information on river and coastal flood risk across the country. As well as having recorded information on warnings that are in force, advisors give advice on how to prepare for flooding, check property risk and manage customer flood warning registrations.
In summer 2013, the National Audit Office completed a review of Government customer telephone lines. As a result, the Cabinet Office requested that the Environment Agency move to a 0345 number for the Floodline Service by October 2014.
In February 2014, we started using and promoting 0345 988 1188 alongside the existing 0845 988 1188.
From November2014, the Environment Agency will stop promoting 0845 988 1188 and 0345 988 1188 will be promoted as the one and only number for Floodline.
To ensure customer access isn’t impacted, 0845 988 1188 will continue to run in the background but it will no longer be promoted to the public.
Over the next couple of months we will be updating the Environment Agency channels and materials to only feature 0345 988 1188.